Frequently Asked Questions
New Resident Information
How do I set-up my utilities?
Whether you need to establish billing in your name, are moving out of the City, or just moving across the street, please call Menasha Utilities at (920) 967-3400 or visit www.menashautilities.com/service-forms.
How are leaves collected in the fall?
Leaf collection will generally begin by the middle of October and ends usually the last week of November. This year the collection will begin Monday, October 12th and end Friday, November 20th. City crews will be collecting loose leaves in each neighborhood with the goal of being in each neighborhood multiple times during this collection period. Heavy volume and weather may cause crews to fall behind schedule, but we will proceed in sequence through the entire city. We appreciate your patience.
How do I dispose of extra bags of garbage?
The standardized level of service is a 64-gallon garbage can. Any extra garbage that does not fit into the blue garbage can must have a bulky item sticker placed on the outside of the garbage bag. Stickers can be purchased at the Public Works window at City Hall for $1 per sticker.
How do I dispose of large (bulky) items?
Large items can be disposed of during your normal garbage collection day. We strongly recommend placing the items by 7 AM (or the night before to ensure pick-up). Residents receive stickers with their annual Horizon calendar which can be used for either large items or overflow garbage. Additional stickers can be purchased at City Hall or the Public Works Facility for $15 (forms of payment are cash or check). If your item contains Freon, an additional sticker will be required ( see next question for details).
Does the City dispose of appliances containing Freon?
Freon stickers can be purchased at the Public Works window at City Hall or the Public Works Facility for $15. Items that require a Freon sticker include:
- Refrigerators (remove doors) - Freezers (remove doors)
- Dehumidifiers - Air conditioners
- Microwaves require a special permit for disposal.
The appliance can be collected from your terrace area on your normal refuse collection day or can be brought to the Public Works Facility for disposal. If the appliance is to be collected from the terrace a Bulky Item Disposal sticker must accompany the Freon sticker.
How can I get an additional/replacement garbage or recycling bin?
To obtain an additional/replacement garbage or recycling bin please contact the Public Works Facility at (920) 967-3620.
Elected Officials & Common Council Meetings
How do I find out who my Alderman is?
To find your alderman, locate your address on the Aldermanic District Map to see what district you reside in or visit MyVoteWI (My Elected Officials page) to search by address.
Where can I find my Alderman's contact information?
Visit the Common Council page, to find your Alderman's contact information (telephone number and email address).
When are meetings of the Common Council held?
The Common Council meets the first and third Mondays of each month at 6:00pm in the Council Chambers located at City Hall - 100 Main Street, First floor conference rooms (Exceptions: Third Tuesday in April when the new aldermen take office and if that Monday is a Holiday-in which case the meeting will take place the next day).
Meetings are always open the public. Attendees may comment before the Common Council at the beginning (Any matter of concern to the City) and end of the meeting (Any matter pertaining to items listed on the agenda). Limit 5 minutes per person. Please keep keep in mind, this is comment only, no questions may be asked of the Common Council.
I can't make the meeting in-person, but I want to view the recording. How can I watch the meeting?
You can watch the Common Council meetings in a few different places:
1) Watch them online through our website (under the Video link corresponding to the date) - we post them a few days after the regularly-scheduled Common Council meeting. (We also post the other meetings that occur during the evening including the Board of Public Works, Administration, and Personnel Committee meetings in their respective places).
2) Watch them on TV at a later date - check http://oshkoshmedia.org/schedules.asp to look up the schedule. As of 10/2022, meetings air 8pm on the Monday following the meeting. Per the City of Menasha's contract with the City of Oshkosh, Menasha Spectrum subscribers should tune into Channel 2.
3) Watch the video feed live through http://oshkoshmedia.org/schedules.asp during the regularly-scheduled meeting click the "LIVE TV" button or please find the "Oshkosh Media" channel on your Roku, Apple TV, or Amazon Fire TV and access the GOV TV live stream.
Garbage/Recycling & Yard waste
Garbage and Recycling
When does my garbage/recycling get picked up?
Visit the Public Works Refuse & Recycling Collection page to look up your garbage and recycling schedule.
How do I rent a dumpster?
To rent a dumpster, please contact the Public Works Facility at (920) 967-3620.
Dumpster rentals are available to City of Menasha residents for limited periods of time. They can hold 2 cubic yards and can be used for remodeling projects, cleaning, and moving. Current rental fees are $45 per dump.
How and where can I dispose of my yard waste?
The City of Menasha has contracted with Bucklin's Tree Service for yard waste services until further notice. Residents MUST stop in the office and show ID before dumping. Yard waste and brush need to be separate. Wood chips and composting is available at the Public Works Facility.
Bucklin's Tree Service Address
936 Appleton Road
Menasha, WI 54952
April - November, 2022
Monday - Friday 7 a.m. - 5 p.m.
Saturdays 7 a.m. - 12 p.m. (noon)
November, 2022 - March, 2023
Monday - Friday 7 a.m. - 4 p.m.
Saturday and Sunday: Closed
**Please check your Horizon Calendar for additional holiday closures**
Report a Problem
How do I report a code violation?
Complete the online complaint form. It is optional to list your information however, without contact information the Code Enforcement Specialist will be unable to contact you to update you regarding your complaint. If you do not list your contact information and the Code Enforcement Specialist needs more information regarding the complaint property we may be forced to close out the complaint as inactive.
Examples of Code violations include but are not limited to:
- Storage of junk vehicles - Storage of junk
- Excessive number of animals - Excessive accumulation of animal feces,
- Dilapidated buildings, - Abandoned appliances,
- Graffiti - Illegal signs/billboards,
- Stagnant water, - Breeding places for vermin
The Code Enforcement Unit addresses complaints from the community. Community participation is vital to the success of the Code Enforcement Program.How do I report a pot hole or other street repair?
Street repair issues may be reported to the Public Works Department at (920) 967-3620.
How do I report a damaged sidewalk?
To report sidewalks in need of repair call the Public Works Department at (920) 967-3620.
How do I report a street light outage?
To report a street light outage contact Menasha Utilities at (920) 967-3400 or submit a request electronically
How do I report a water main break?
To report a water main break contact the Menasha Water Plant at (920) 967-3450.
How do I report a sewer back up?
Call the Public Works Facility at 920-967-3620 between 7:00am--3:00pm Monday through Friday. After hours call the Menasha Police Department non-emergency number at (920) 967-3500.
The City crew will check the public sewer main. If the main is found in good operating condition, the likely cause of the backup is your sewer lateral. For more information on sewer back ups and what to do when they back up, click here.
Licenses & Permits
How do I get a license for my dog or cat?
Dogs and cat license can be obtained at the Finance Department at City Hall. Be sure to bring along proof of rabies vaccination. The cost of the license is $7 for neutered male or spayed female dogs and cats and $12 for unneutered male and spayed female dogs and cats. For more information, visit the Dog and Cat Licenses page.
How do I obtain a bartender's (Alcohol Operators License)?
Bartenders licenses can be obtained at the Clerk's Office window. For more information visit the Operators License/Bartender's page.
How do I obtain a burn/fire pit permit?
Outdoor fires are prohibited in Menasha unless you have a recreational fire permit Permits run from January 1st through December 31st of each year. You must obtain a permit every calendar year. The permit application can be found at the Neenah-Menasha Fire Rescue Page.
City of Menasha Residents can obtain a permit from the Finance Department at Menasha City Hall located at 100 Main Street, Suite 200. The permit fee is $20.How do I obtain a street use permit?
Street use permits can be obtained through the Parks and Recreation Department by completing the Special Event Agreement Packet. The Special Event Agreement Packet will need to be completed and returned to the Parks & Recreation Department at least 60 days prior to the event. Events new to the City of Menasha are required to submit this
paperwork at least 120 days prior to the event.
Thank you for choosing to host your event in the City of Menasha!
How do I obtain a boat launch permit and where are they valid?
Boat Trailer Parking / Launch Permits can be purchased at the Parks and Recreation window at City Hall.
Rates- Cash or Check ONLY
- Daily Pass: $6 (payable at the launch)
- Season Pass:
- Menasha Resident Rate
- $20 (ages up to 55)
- $15 (ages 55 and older)
- Non-resident Rate
- $40 (ages up to 55)
- $35 (ages 55 and older)
*NOTE: City of Appleton and Neenah residents pay the same as City of Menasha residents as part of a reciprocity agreement with those municipalities.
Season passes are valid at any of the City of Menasha launches:
- Ninth Street Landing
- Manitowoc Street
- Jefferson Park
- Smith Park
How do I pay my property Taxes?
As part of our commitment to provide citizens with efficient, convenient service, City of Menasha has partnered with Official Payments to offer payment of fees over the Internet and by telephone by calling 1-800-2PAY-TAX (1-800-272-9829). For Property Taxes only.
To make a payment by phone, use Jurisdiction Code6769.
Pay Property Taxes (Click Below)
Official Payments, the service provider, charges a convenience fee for payment processing.
The fee is 2.75% of the transaction.
$400.00 payment would incur an $11.00 convenience fee.
$600.00 payment would incur a $16.50 convenience fee.
Visit the Assessor's page for more information.
I lost my tax bill. How do I obtain another copy?
The Tax Bill Look Up page uses pop-ups.
Please have pop-ups enabled for this page when trying to view the PDF's.
Click here for the Tax Bill Look Up feature including payments.
Property tax payments can be made at Menasha City Center located at 100 Main Street during the hours of 8:00 a.m. - 4:00 p.m.
We also have a drop box located in our parking lot for your convenience. Please include a self-addressed stamped envelope if you would like your tax bill returned to you.
Park Rental & Facility Reservation Information
How do I rent a park or reserve a park facility?
Reservation for picnic, areas, shelters, pavilions, the gazebo at Smith Park, swilling pool and ballfields can be made at the Parks and Recreation window at City Hall. View the Park Facility Reservation Form and park amenities for rental fees and additional information.
Visit the Reserve a Park Facility page for full details or contact the Parks and Recreation Department at (920) 967-3640 with inquiries.
Municipal Code Questions
Are rummage sale signs allowed?
According to the Menasha Code of Ordinances, Chapter 13, Article F, SEC.13-1-62 (c)(r):
Signs announcing rummage sales or seasonal home occupations in accordance with Section 13-1-86 are permitted in compliance with the following:
(1) One (1) sign is allowed per street frontage.
(2) Signs may be located off-premises but must be on private property; such signs in the
public right-of-way are prohibited.
(3) Signs may not exceed six (6) square feet per sign face, twelve (12) square feet per
(4) Such signs may be erected no more than seven (7) days before and shall be
removed within three (3) days after the announced sale.
Are political signs allowed and how long can they be posted for?
Political signs are allowed. Temporary political signs shall be removed within fifteen (15) days after the election or event (SEC. 13-1-21 (c)(n)).
When is Trick-or-Treating and what are the hours?
Trick-or-Treating in the City of Menasha is held on October 31st of each year between the hours of 4:00 - 7:00PM (Passed and approved by resolution on October 2nd, 1995, ref. R-30-95).
Election & Voting
How do I register to vote?
Registration is open until 5:00 pm 20 days before an election. Wisconsin requires 28 days to establish residency at a new address. Be sure to bring along a proof of residency document showing your current name at your current address. A post office box is NOT a valid address.
Register to vote in one of the following ways:
1. Online - register online at MyVote Wisconsin ONLY if you have a valid, unexpired Wisconsin driver license or
Wisconsin ID, and your address on file with the DMV matches the address at which you are registering to vote. If the DMV
does not have your current address on file, update your address on the DMV website before updating your voter
2. Mail - Registration forms are available on the Wisconsin Elections Commission website in English, Spanish,
- Download, print, and complete the application and mail the form with your proof of residency document to the City
Clerk's office located at 100 Main Street, Suite 200, Menasha, WI 54952. NOTE: The registration form must be
postmarked at least 20 days before the election. Registration CANNOT be completed until proof of residency
documentation is provided.
3. In person - Visit the City Clerk's Office window located on the 2nd Floor of City Hall (100 Main Street, Suite 200,
Menasha) up until the Friday before an election.
4. On Election Day - visit your polling place on election day. Registration forms will be made available and a poll worker will
assist in completing the application process. Please be prepared for possible wait times if you chose to register on
How do I request an Absentee Ballot?
Absentee ballots can be requested at any time for just one election, the current calendar year, or indefinitely. Visit MyVote Wisconsin to request your absentee ballot. Enter your first and last name and date of birth and click search.
How do I find out where I vote at?
To find your polling place, visit MyVoteWi.gov to search by street address.
Community Development (Property Lines, Signs, Fences, & Zoning)
Please refer to our Community Development page for more frequently asked questions such as zoning, signage, fences, sheds, and property line questions.
Street Construction Projects
Please refer to the Public Works - Engineering Street Construction page for the most up-to-date information concerning roadwork by the city's Public Works Department.